Johnson County community survey maintains strong results

Friday, April 20th, 2018 @ 1:56PM

Johnson County Government’s latest community satisfaction survey shows residents continue to have a very high satisfaction level with their quality of life.

Results of the 2018 community satisfaction survey were released Thursday during a county commission study session. The county’s overall satisfaction index was the same as in 2017 and has increased 6 points since 2011.

“Our residents gave Johnson County a 98 percent satisfaction rating as a place to live, a 96 percent satisfaction rating as a place to raise to children, and an 89 percent satisfaction rating as a place to work,” said Commission Chairman Ed Eilert. “We are pleased to see consistent results when compared to last year’s already high ratings and we continue to use this information to make informed decisions for the community.”

The 2018 findings indicate Johnson County sets the standard for service delivery compared to other U.S. communities, according to survey data benchmarked against other major U.S. counties. Johnson County’s satisfaction rating for overall quality of county services is 39 percent above the national average for communities with populations above 250,000.

“Each year, our community satisfaction survey allows us to ask residents for feedback on county services and their overall perceptions of the county. We are grateful to everyone who took time to complete the survey and we will use the information to better serve our residents,” said Interim County Manager Penny Postoak Ferguson. “These survey results show us that residents across the county continue to be pleased with the overall quality of services we provide.”

General county perceptions

Surveyed residents indicated high satisfaction with a range of factors that influence perceptions of living in Johnson County. Ninety-three percent of respondents said they were satisfied or very satisfied with the quality of life.

Quality of life rated 20 percent above the national average and 22 percent above the large community average. The image of the county rated 29 percent above the national average and 30 percent above the large community average.

Residents generally feel safe in the county. Ninety-one percent of respondents had an overall feeling of safety in the county, with 96 percent saying they feel safe in the neighborhoods during the day and 90 percent reporting feeling safe at night.

When asked which county services were most important to provide and should be emphasized over the next two years, respondents top answers were:

  1. Sheriff’s Office
  2. MED-ACT
  3. Park & Recreation District
  4. Library

Residents indicated the top three areas that the county should invest in that would have the greatest impact on improving overall citizen satisfaction ratings are:

  1. Sheriff’s Office
  2. Human Services
  3. Mental Health

Satisfaction with county services

Respondents were also asked to assess their satisfaction with 22 county departments. The top five county services with the highest community satisfaction ratings were:

  1. Johnson County Library
  2. Johnson County Park & Recreation District
  3. Johnson County MED-ACT
  4. Johnson County K-State Research and Extension
  5. Johnson County Election Office

County management contracted with Olathe-based ETC Institute to conduct a comprehensive community survey in February. The survey was mailed to a random sample of county households; approximately seven days after the surveys were mailed, residents who received a survey were contacted by phone. Of the households that received a survey, 1,429 respondents completed surveys, resulting in a 95 percent confidence level for the survey findings.

Full results of the 2018 community satisfaction survey are available online.

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